Opportunities
Cherwell Developer|3+ years|NOIDA
Location: NOIDA
Start Date: within 15 days
Employment Type: Contract
Status: Open
- Description
Cherwell (development) and should have good knowledge of support & ITSM.
Job Description: Cherwell Developer
∙Being a member of the Cherwell application team
∙Provide technical assistance, software configuration/customization assistance including, but not
limited to: visual interfaces, workflow administration, report setup, data imports, LDAP integration,
custom scripting and third party software integrations.
∙This includes working with process owners to develop workflow, implement the workflows in
Cherwell, administer the tools and handle related incident tickets.
∙Responsible for the development, implementation and sustained support of Cherwell solutions
being provided by the team.
∙Follow Development process best practices as prescribed by the organization wrt to
requirements, risk assessment, testing, design documentation, status updates, and
communication and quality guidelines.
∙Provide creative solutions to resolve business problems via customer requirements based on
system capability, process gaps (ITSM/ITIL)
∙Possess the technical skills to assist in Cherwell System Design/Configuration; site and workflow
creation, form design, business logic/workflow
∙Assist in gathering and documenting user and process requirements.
∙Perform quality assurance (QA) testing and facilitate user acceptance testing (UAT).
∙Provide analysis and resolution for issues that arise during and following production deployment.
∙Develop clear and concise technical & process documentation and be able to effectively
communicate this knowledge to all levels of management
∙Make recommendations and help implement changes relative to the functionality within ITSM tool
∙Apply sound release management and configuration management principles to ensure the
stability of production environments
∙Act as a consultant to key stakeholders and cross function teams.
∙Provide training to technical teams, infrastructure teams, and service desk on the use of the ITSM
tool as and when necessary.
Job Requirements:
∙Expertise in Cherwell Asset management implementation and CMDB integration.
∙Skilled in conducting client meetings, requirements elicitation, fit-gap analysis, and
implementations for Cherwell modules.
∙Worked on Integrating Cherwell with third party tools
∙Direct hands-on experience on various ITIL processes like CMDB Management, change
management, Configuration Management, Incident and Problem Management, Knowledge
Management, Reporting, Integration with Web Services, End user Website & Portal design
∙ITIL Framework knowledge / Certification is a plus.
∙Development experience in these areas:
oCatalog / Service Request configuration
oConfiguration of one steps or one step
oAutomation Process
oScheduled Jobs
oForm Design
oBlueprints
oApproval Block
oExpressions
oSecurity Groups
omApp
oCustom Business Object
oGlobalization in Cherwell
If interested , Please share your Updated CV to jobs@ukbitsolutions.com